Returns & Refunds

  • IF YOU’RE UNSATISFIED WITH A PRODUCT YOU’VE RECEIVED FROM US, YOU CAN RETURN THE PRODUCT TO US WITHIN 14 CALENDAR DAYS FOR A FULL REFUND IF THE PRODUCT IS UNUSED.
  • EU & INTERNATIONAL RETURNS: UNWANTED ITEMS ARE RETURNED AT YOUR OWN COST, TO THE ADDRESS GIVEN BELOW.
  • YOU WILL RECEIVE AN EMAIL CONFIRMATION FROM US ONCE YOUR RETURN HAS BEEN RECEIVED AND PROCESSED.
  • ELIGIBLE RETURNS ARE REFUNDED WITHIN UP TO 24 HOURS THAT WE RECEIVE THE PARCEL, BUT FUNDS MAY BE SUBJECT TO STANDARD BANK PROCESSING TIMES BEFORE APPEARING IN YOUR ACCOUNT.
  • THE 14-DAY ELIGIBLE RETURNS WINDOW STARTS FROM THE DAY YOU RECEIVE YOUR PACKAGE FROM US, AND ENDS ON THE DAY YOU POST THE PACKAGE BACK TO US. RETURNS ARRIVING WITH A POSTMARK OUTSIDE OF THE 30-DAY ELIGIBILITY WINDOW WILL NOT QUALIFY FOR A REFUND.
  • IF YOU WISH TO EXCHANGE FOLLOWING THE RETURNS PROCEDURE ABOVE FOR A FULL REFUND( EITHER BY STORE CREDIT OR BY A BANK REFUND), AND THEN PLACE A NEW ORDER FOR THE ITEMS THAT YOU WOULD PREFER THEN PLEASE LET US KNOW SO WE CAN ASSIST YOU WITH THE PROCEDURE.